One simple word, or actually the acts contained within it, prevents conflict.

One simple word, or actually the acts contained within it, prevents conflict.

Think about it. If one cares about another’s:

*Personal Space- Allows for a person to vent, thereby reducing tension. 
*Position on politics, and/or religion, regardless if in agreement, but caring about the other’s position regarding the subject.
*Feelings (fears, desires etc.)
*Well-Being both physically and mentally

There would be less chance of conflict. The person would feel respected, acknowledged, some form of control, and most of all…. human. In a few minutes of using a search function, one can find any number of videos on social media depicting fights/conflict arising from what was caused by a perceived form of “disrespect” or doubting a person’s “street cred.”

In medicine, oftentimes we get caught up in the procedures we label as care, losing sight of what people complain about the most… The way they were treated, not medically, but how the person “treating” then made them feel. It boils back down to a staple of DT4EMS’ EVE Training…. Great Customer Service is hands-down THE best self-defense tactic for use on the job in emergency medicine.

I have asked literally thousands of providers “Why?” they got into the business… all had some form of answer about caring/wanting to help others… To that I ask the question… when did that change?