Patient Satisfaction Scores Affecting Provider Safety?

There is always talk of “patient safety” and “patient satisfaction”. If the focus was on provider safety and provider satisfaction the end result would be GREATER patient safety and satisfaction

I believe there is a danger with Patient Satisfaction Scores¬†and using it to help determine how we get a raise. In some instances it has led to some places becoming Pill Mills- Handing out whatever the patient asks for- to obtain a better score…in order to get a raise.

Then a safety issue comes into play when some of these people “expect” narcotics from every provider, it leads to acts of aggression when other providers refuse to give it.