There is always talk of “patient safety” and “patient satisfaction”. If the focus was on provider safety and provider satisfaction the end result would be GREATER patient safety and satisfaction
I believe there is a danger with Patient Satisfaction Scores and using it to help determine how we get a raise. In some instances it has led to some places becoming Pill Mills- Handing out whatever the patient asks for- to obtain a better score…in order to get a raise.
Then a safety issue comes into play when some of these people “expect” narcotics from every provider, it leads to acts of aggression when other providers refuse to give it.